Thank you for purchasing TRUCKMAN construction machinery, we value your shopping experience, in order to protect your rights and provide better service, we support no reason to return. If you are not satisfied with your purchase or have any quality problems, please contact our customer service department within 7 days after your purchase and present the valid proof of purchase. We will assist you with the return procedure and offer a full refund or replacement with an equivalent item. Here are the details:

 

1. Meet The Requirements For Return:

 

a. If construction machinery have been used, damaged, etc. It can be returned.

b. Due to quality problems or non-compliance with contractual requirements, construction machinery can be returned.

 

2. Does Not Meet The Return Requirements:

 

a. No returns on construction machinery once used.

b. Promotional items are not subject to the return policy.

c. The return policy does not apply to customized goods as these are usually designed and made to meet the specific needs of the customer.

d. After the construction machinery have been produced, the final payment will not be returned due to the buyer's problems beyond the payment time specified in the contract.

e. The buyer needs to request a return within a certain period of time, if the return time limit is exceeded, no return will be made.

 

3. Return Requirements:

 

a. Construction machinery in good condition: When customers return the goods, the construction machinery should be kept in their original condition, and there should not be any damage, stains, missing accessories, etc. that will affect the secondary sales.

b. Proof of Purchase: Customers should provide proof of purchase, such as receipts, invoices, etc., to prove that they have purchased the goods when returning the construction machinery.

c. Period of return: The period of return is usually within a certain period of time after the purchase, the specific time can be negotiated with the merchant at the time of purchase.

d. Reason for return: Customers are required to provide reasonable reasons for returning the goods, such as quality problems, inconsistency with the description, etc. The merchant has the right to determine whether to return the construction machinery according to the specific circumstances. The merchant has the right to determine whether to accept the return application according to the specific circumstances.

 

4. Refund Policy:

 

a. If returned construction machinery is not damaged, we will provide you with a full refund.

b. The buyer is responsible for all return shipping and other charges (such as handling, damage, etc.)

c. The refund will back to your original account within 1-5 working days after we received the returned construction machinery. Refund will supply the payment proof (bank slip)

 

If you have questions about our return and refund policy, please feel free to contact us!